.top{background:#fff;-webkit-box-shadow:1px 2px 4px rgba(24,24,24,.06);box-shadow:1px 2px 4px rgba(24,24,24,.06);padding-top:24px;width:100%;position:fixed;top:0;left:0;z-index:99}.top .nav{margin:0 21px;height:46px;position:relative}.top .nav p{height:46px;line-height:46px;font-size:16px;color:#333}.top .nav p img{width:17px;height:17px;-webkit-transform:translateY(4px);transform:translateY(4px)}.top .nav p:first-child{position:absolute;top:0;left:0}.top .nav p:nth-child(2){position:absolute;top:0;left:50%;-webkit-transform:translateX(-50%);transform:translateX(-50%)}.top .nav p:nth-child(3){position:absolute;top:0;right:0}.isiOSX{padding-top:44px}.complaint{background:#fff}.complaint .content{margin:70px 15px 0;padding-top:15px}.complaint .content .title{color:#333;font-size:20px;line-height:28px;margin:20px 0 5px}.complaint .content .tip{color:#999;font-size:14px;line-height:20px}.complaint .content .step{margin-top:50px}.complaint .content .step .step1{color:#999;font-size:16px;line-height:22px;margin-bottom:28px;position:relative;font-weight:bolder}.complaint .content .step .step1 span{margin:0 10px 0 0}.complaint .content .step .step1 .iconleft{display:inline-block;-webkit-transform:translateY(2px);transform:translateY(2px);width:13px;height:13px;margin:0 10px 0 0;background:url(data:image/png;base64,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) no-repeat 50%;background-size:cover}.complaint .content .step .step1 .line{position:absolute;top:22px;left:6px;width:1px;height:27px;background:url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAA4CAYAAADaSVmoAAAANElEQVQ4T2NkYGBgOHPmzH8QbWJiwshIMwGQwTAAtoUMgVGXokYUGUGIoWU0TIdImCLHHACHsIw5d554gQAAAABJRU5ErkJggg==) no-repeat 50%;background-size:cover}.complaint .content .step .step1 .solidline{background:url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAA4CAYAAADaSVmoAAAAJklEQVQ4T2NkYGBgmDlz5n8QnZ6ezsg4KjAaHqPJYTDmBlDOhAEAh0TcOVDqhAgAAAAASUVORK5CYII=) no-repeat 50%;background-size:cover}.complaint .content .step .activestep{color:#333}.complaint .content .step .activestep .iconleft{background:url(data:image/png;base64,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) no-repeat 50%;background-size:cover}.complaint .content .step .invalidstep{color:#333}.complaint .content .step .invalidstep .iconleft{background:url(data:image/png;base64,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) no-repeat 50%;background-size:cover}.complaint .content .steptip{margin-top:40px}.complaint .content .steptip p{color:#333;font-size:15px;line-height:21px;margin-bottom:5px}.complaint .content .steptip span{display:block;color:#999;font-size:14px;line-height:20px}.complaint .content .refundtip{border-top:1px solid #eee;margin-top:15px;padding-top:15px;color:#333;font-size:15px;line-height:21px}.complaint .content .refundtip span{color:#181818;font-size:20px;line-height:20px}.complaint .btn{margin:100px 20px 0}.complaint .invalidbtn{height:120px;background:#fff;position:fixed;left:0;bottom:0;width:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between}.complaint .invalidbtn button{height:50px;border-radius:5px;font-size:18px;line-height:25px}.complaint .invalidbtn .left{width:42%;background-color:#fff;color:#333;border:1px solid #333;margin-left:20px}.complaint .invalidbtn .right{width:42%;margin-right:20px}.complaint .invalidbtn .right button{background:#181818;color:#fff;border:none;width:100%}.complaint .isIosx{margin:90px 15px 0}